FAQ’s

General frequently asked questions

     1.  When will my order arrive?

Generally, you should receive your item within 7 - 10 business days from the date of processing.

Note: Resin products may sometimes take a little longer, due to their sensitivity to temperature changes during the curing process when request are unusually high. In any case, we will notify you if there is a delay in shipping your product(s) to you.

     2.  What are your product sizing details?:

Our products sizes are listed on the product pages where they appear.

Since most of our products are jewelry at this time, they will (more often than not) be Neck, Wrist, and Ankle sizes and Necklace lengths. As always - please feel free Contact Us for additional sizing information (See: Home Page) or to have a special size created just for you.

     3.  What are your shipping details?

Our shipping details:

- Your order will generally ship 24 - 48 hours from the time of purchase. (Business hours)

- You can track your order using the tracking # given during the checkout process.  

For additional shipping information, please check out Our Shipping  Process in the footer of our home page.

     4.  What is your return policy?

Here is our return policy:

- We do not accept returns of pierced jewelry products for hygiene reasons (to protect everyone).

- We will gladly accept your return/exchange within 14 days of purchase of all non pierced items.

- All items must be returned in their original packaging. Please return all parts of the returned item for our QA process.

     5.  Track My Order

If you haven't already done so, please consider using the Track Your Order option during the checkout process, It'll be much easier to track when your order will arrive, in real time. Otherwise; you can shoot us a message, including your order ID# from (Contact Us)  on our Home Page and we'll get right back to you with an update on when you can expect your purchase to arrive. 

     6.  Do you have a social media following?

We do! You can follow us on Instagram (cbu_creations.com), Twitter and TikTok at (cbucreations.com). We will typically offer promotions once each quarter including Freebies on at least 1 of these platforms. 

So, pop in on each of our social media pages on a regular basis so you won't miss out!